Privacy Policy

Hi there 👋
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Welcome to Stablegains - thank you for checking out our services. This is our Privacy Policy, which details how we might collect, store and use the private information you share as you use our services or engage with our website.

We are Stablegains, Inc. (‘Stablegains’, ‘we’ or ‘us’) and operate under the name of Stablegains.We’re committed to protecting and respecting your privacy. From time to time, we might update this policy as our business changes but rest assured the latest version of our Privacy Policy is found here on this page.If you have any questions about your data, please email us at hello@stablegains.com

How this policy applies

This Privacy Policy applies to the data we collect through our website and webapp (the ‘Services’). By data, we mean any information that identifies or can be used to identify you.

The information we collect

Personal information. When signing up to use our services or to enter the waitlist you share personal information such as your name, ID, email-address, phone number, Social Security number and address. Some of this information is required by law to collect in order to validate your identify.

We will only use this information in strict accordance with the law.

‍Commercial information, such as your deposit and withdrawal activity as well as account balances.

Financial information, such as bank account information and crypto wallet addresses.
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‍Correspondence, which includes information provided to us in communication including customer support.

‍Sensory information, including images collected for identity verification.

‍Cookie information. Read our Cookie Policy below for more info on what cookies are and how we use them.

How we use your personal information

We use your personal data for two main purposes:

Additionally, we might automatically collect personal data such as your IP address, domain names, device details including hardware and operating systems.

‍1) To provide you with our services in the best possible way
- Maintain your account and provide customer support
- Deliver relevant notifications and communications
- Track, analyse and improve the services
- Improve the services
- Contact you for your feedback on the Services

2) To meet our legal obligations
We are helping government fight financial crime and follow their anti-money laundering requirements. Therefore, we might
- Check your information with immigration and fraud prevention agencies.
- Help relevant authorities prevent illegal activities like money laundering, tax evasion and fraud.
- Enforce our Terms & Conditions.
- Meet any applicable legal requirement, regulation or government request.

How we share your personal information

We may share your data with:

- Anyone who works for us (including contractors) when they need it to do their job.

- Any organisation which supports the Services you use, but only as necessary. That includes: Potential custodial partners; analytical, Know Your Customer (KYC) and cyber security service providers; database administrators, cloud computing infrastructure providers or email and SMS service providers.
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- Certain authorities that detect and prevent terrorism.

- Anyone who you give us explicit permission to share it with.

How long we retain your data

We retain your personal data as long as you’re using Stablegains, and for 6 years after the end of our relationship to comply with legal requirements. In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to and/or if required by law.

Your rights

You have a right to:
- Access the data we hold about you, or to get a copy of it.
- Ask us to amend and/or correct the data we hold about you.
- Ask us to delete, block or suppress data we hold about you. For legal reasons we might not always be able to accommodate that for all data.
- Object to us using your data for certain purposes, such as direct marketing or research and statistical reasons.
- Request transfer of your data to you or a third party.
- Withdraw any consent you’ve previously given us.

Third party services

We use different third party providers in order to best deliver the services to you. By using our services you agree that we can use third party services as long as we can maintain the level of security and confidentiality of your personal data.

Data Security

The security of your data is important to us. When you enter sensitive information, such as a debit card number or financial information, on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Cookie policy

The security of your data is important to us. When you enter sensitive information, such as a debit card number or financial information, on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.